My video is choppy - it doesn’t play continuously (it stops and starts while you’re watching), or stops early

If a video doesn’t play continuously (it stops and starts while you’re watching), or stops early, try these troubleshooting steps:

  1. Check your internet connection. You'll need a broadband connection with at least 1.5 Mbps for the best viewing experience. You can do a speedtest here. More details on the technical requirements can be found here.
  2. Pause the video, then allow the green bar at the bottom of the navigation bar to load. Try playing the video again.
  3. If the video still doesn’t load, clear your browser’s cache and cookies and try viewing the video again.


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