If a video doesn’t play continuously (it stops and starts while you’re watching), or stops early, try these troubleshooting steps:
- Check your internet connection. You'll need a broadband connection with at least 1.5 Mbps for the best viewing experience. You can do a speedtest here. More details on the technical requirements can be found here.
- Pause the video, then allow the green bar at the bottom of the navigation bar to load. Try playing the video again.
- If the video still doesn’t load, clear your browser’s cache and cookies and try viewing the video again.